Thanks to my college and Power BI expert Rush Nour for helping me with these steps. Shows Rate My Call data in a way that you can easily use to help support calling for your organization. Provides insights specific for PSTN calls that go through Direct Routing.ĬQD User Feedback (Rate My Call) Power BI Report View mobile network, WiFi network, and mobile operating system reports (Android, iOS). Provides insights specifically tuned towards mobile device users, including Call Quality, Reliability, and Rate My Call. Includes 9 reports, providing Call Quality, Building WiFi, Reliability, and Rate My Call (RMC) information with additional drill-throughs by Building or by User. Integrating building and EUII data, this report is designed to let you drill up from a single user to find the upstream root cause of poor call quality for that user (for example, the user is in a building that’s experiencing network problems). Drill into call quality by location with an easy-to-use interactive map. These reports make it easier to identifier outliers. The reports are: CQD Summary Power BI Reportīetter visualizations, improved presentation, increased information density, and rolling dates. Microsoft has provided some specific Power BI report templates to download here. Note the reports directly query CQD as you use them, so may take some time to load. Now Microsoft has released 6 Power BI reports you can load into and connect to CQD to directly populate data. You can find more about CQD in the official documentation here. It has a number of built-in reports and detailed reports you can customise and more recently added some Power BI embedded reports (embedded meaning they use Power BI to render but within the CQD app).
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Its functionality has come on leaps and bounds since the initial release, recently adding Near Real-Time (sessions appear in CQD in under 30 minutes), Personally Identifiable Information for 30 days (users full IP address, MAC address, BSSID, user IDs) and may more reports.
Call Quality Dashboard (CQD) is an online reporting tool that provides insight into the quality of calls made using Microsoft Teams.
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